Frequently Asked Questions
Everything you need to know about your Motoneta Internacional experience.
What is the standard shipping time for international orders?
We offer worldwide shipping. Orders typically arrive within 7-12 business days, depending on your location and customs processing times.
How can I track my order status?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached.
How do I ensure I'm choosing the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare it with our specifications for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
Yes, Motoneta Internacional is committed to ethical fashion. We prioritize high-quality, durable materials and work with manufacturers who follow fair labor practices.